Privacy Policy
This Privacy Policy establishes how Travel Linkage (hereinafter "the Company") handles customer personal information in the travel services we provide. We comply with the Act on the Protection of Personal Information and related laws and regulations, and manage information appropriately.
1. Definition of Personal Information
"Personal Information" in this policy refers to information that can identify a specific individual, such as name, address, phone number, email address, date of birth, passport number, and travel details.
2. Method of Acquiring Personal Information
The Company acquires personal information from customers through inquiry forms, reservation forms, emails, SNS, etc.
3. Purpose of Use
The Company uses acquired personal information for the following purposes:
- Arrangement and implementation of applied travel
- Reservation arrangements for accommodation, transportation, local guide companies, etc.
- Communication regarding travel (confirmation, changes, emergency contact, etc.)
- Travel insurance application procedures
- Billing and receipt issuance
- Responding to inquiries
- Improvement and quality enhancement of our services
- Email newsletter distribution (only for those who wish)
We will obtain customer consent in advance if we use the information for purposes other than those listed above.
4. Provision to Third Parties
The Company will not provide personal information to third parties except in the following cases:
- When necessary for travel arrangements: Accommodations, transportation, insurance companies, local land operators, local guide companies, and other travel service providers.
- When outsourcing part of travel arrangement operations: We may outsource part of the arrangement operations to domestic or overseas partners. In such cases, we provide personal information within the necessary scope.
- Based on laws and regulations
- In emergencies (When necessary to protect safety, life, or body)
- When there is a legitimate inquiry from public agencies
5. Outsourcing of Personal Information Handling
The Company may outsource operations (server management, payment processing, etc.) to external parties.
We select contractors who appropriately protect personal information and provide necessary supervision.
- Server management companies
- Payment processing companies
- Itinerary management system companies
- Overseas and domestic local travel agencies and guide companies
- Printing and shipping companies
6. Safety Management of Personal Information
The Company takes the following management measures to prevent leakage, loss, or damage of personal information:
- Encryption via SSL communication
- Access authority management
- Strict password management
- Appropriate disposal of unnecessary personal information
7. Use of Cookies and Access Analysis Tools
Our website may use Cookies and tools like Google Analytics for service improvement. These do not contain information that identifies individuals and can be refused by browser settings.
8. Disclosure, Correction, Suspension of Use, and Deletion
If a customer requests disclosure, correction, suspension of use, or deletion of their personal information, we will respond promptly after verifying the individual's identity.
9. Personal Information of Minors
If a minor provides personal information, it is deemed to be done with the consent of a guardian.
10. Revision of Privacy Policy
The Company may revise this policy in response to legal amendments or changes in service content. The revised content will be posted on our website.
11. Handling of Credit Card and External Payment Information
In our online payment system, the Company does not acquire or hold customer credit card information (card number, expiration date, security code, etc.) or account information for external payment services such as PayPal at all. Information entered during online payment is processed safely by the following payment settlement agencies and platforms.
- Credit card payment settlement agency: Stripe Japan, Inc.
- Payment platform: PayPal Pte. Ltd.
Information entered on our site is transmitted directly to the secure environment of each payment service without passing through our servers. Each payment service complies with the following international standards or security measures.
- Credit card payment: PCI DSS (Payment Card Industry Data Security Standard)
- PayPal: Information protection and encryption standards established by PayPal
The only information the Company retains is minimal information regarding payment results (transaction ID, payment date/time, payment status, etc.). We do not acquire or store any passwords or authentication information related to your payment accounts.
12. Protection via reCAPTCHA
This site uses "reCAPTCHA v3" provided by Google Inc. to protect the site from spam and other abuse posted to internet forms. This service analyzes the visitor's input behavior and operating environment to distinguish between human operations and automated programs (bots). For this analysis, data such as IP addresses is collected and transmitted to Google; however, this data is not used for marketing purposes. This data collection is performed in accordance with Google's data protection regulations.
13. Contact Information
For inquiries regarding the handling of personal information, please contact:
Travel Linkage Personal Information Consultation Desk
3-7-28 Miyamae, Suginami-ku, Tokyo 168-0081
E-mail: contact@travel-linkage.jp
Phone: +81-80-3084-7286
(Reception hours: Weekdays 9:00 - 18:00 JST)